Our Commitment to Privacy
Your privacy is important to us. We believe that you have a right to know what information we collect from you. We provide this Privacy Policy for you to better understand our online information practices and the choices you have about the way your information is collected and used. We make this policy available on every page within our site in the bottom section as well as at every point where personally identifiable information may be requested.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
By using our Services, you agree to the use the disclosures and procedures this Privacy Policy describes.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important to us. We never knowingly collect or maintain information at our website from children under the age of 13, in accordance with the Children’s Online Privacy Protection Act (“COPPA”). No part of our website is structured to attract anyone under 13 years of age.
You may use the Services on behalf of a minor child. We will treat any information that you provide us while using the Services on behalf of a minor child as Personal Information as otherwise provided in this Privacy Policy. If you have questions concerning our information practices with respect to children, or if after a
transaction, you would like to review, have deleted, or stop the further collection of your child’s Personal Information, please email us at info@niuvisions.com.
Third Party Services
Please note that this Privacy Policy does not apply to third party websites. Some parts of our Services can be linked up with other accounts you may have, such as your Facebook, Pinterest, Twitter, Instagram, or Google+ account (“Third Party Services”).
To limit the information available to us through third party accounts you should be sure to manage privacy settings on your third party accounts. If you link to Third Party Accounts from our website, we may collect information about your use of the Third Party Account. However, we will only be able to collect the information you have authorized the Third Party Service to provide us or the information you’ve made public.
If you link your account with us to a Third Party Account, we may also collect and store publicly available information about your contacts and friends from the Third Party Account.
As we do not own or control these Third Party sites we cannot take responsibility for their practices, content, or privacy policies. We encourage you to carefully review the privacy policies of any Third Party Services you access so that you know how they will use and share your information.
Information We Collect
General: We will collect personally identifiable information from you that may include your name, e-mail address, and facts about your computers, and similar information when you register with us. We also may collect other information, including information about your transaction with us.
Web Site Usage Information: We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our visitors and subscribers use and navigate our Web site on an aggregate basis, including the number and frequency of visitors and subscribers to each Web page, and the length of their visits.
This notice applies to all information collected or submitted on the Niuvisions website. On some pages you can make requests and register to receive materials. The types of personal information collected at these pages are:
Name Address
Email Address Phone Number
If you make a purchase with us we will also collect the following information to carry out your purchase: Name
Shipping / Billing Address
Email Address Phone Number
User names
Passwords
Credit card information
How We Disclose Information Collected
We may disclose information to third parties for a variety of business purposes. A few examples of the way we may disclose and use the information we gather is:
• For carrying out the purpose for which you provided the information including processing, validating, and providing the service.
• Sending you e-mail notifications about our new or existing products and services, special offers, or to otherwise contact you.
• For enhancing existing features or developing new features, products and services.
• Personalizing the content and advertising that users see based on personal characteristics or preferences.
Additionally, we use and share non-identifying and aggregate information with advertisers. For example, we may tell an advertiser that a certain number of people visited our website or that a certain number of men and a certain number of women filled out a registration form with us, but we would not disclose any information that could be used to identify who those individuals are.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
How we update this privacy policy?
We reserve the right to change or supplement this privacy policy at any time to make sure it complies with applicable law and conforms to changes in our business. Any changes to this privacy policy will be posted to this web site. Any changes will become effective upon posting. Please review this Privacy Policy regularly to ensure that you are aware of its terms.
By using the services provided on this site, you thereby accept the terms and conditions of this privacy policy, you agree to receive privacy notices at this web site and to review this privacy policy from time to time in order to stay informed of any changes which may occur.
We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; cooperate with law enforcement; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Niuvisions LLC, our employees, users, or others.
Return & Cancellation Policy
• All lens orders are verified with your eye care provider’s office prior to shipment to ensure your visual needs are satisfied.
• Niuvisions guarantees all of the lenses are first quality, factory fresh, and manufacturer sealed. You will receive the exact lenses your doctor prescribed.
• Our return policy can help to ensure your complete satisfaction.
Cancellation Terms and Conditions
• Internet Orders can be cancelled online within 1 hour of placing your order at no charge to the customer.
Return Terms and Conditions
• Only manufacturing defects can be returned. Niuvisions is not responsible for torn, abused lenses or changes in doctor’s prescription due to eye sight changes or fit of the glasses to your face.
• Lenses/Boxes must be unmarked. (No writing, labels, or stickers)
• The product must be in good condition for resale or credit will not be issued.
• Defective lenses returned within 15 days of invoice date will receive 100% merchandise exchange.
• Credit will be issued when product is received in good condition.
• Please note shipping charges are non-refundable.
Return Procedure to Niuvisions
In order for us to properly process your return, we kindly ask our customers to complete the following steps.
1. Order replacement lens with Niuvisions.
2. State the reason for the return in the area provided on the invoice.
3. Include a copy of the original invoice with your return shipment.
4. Package your product in a box to avoid damage.
5. Address your return to the address listed on your invoice.
6. Please ship your return via a trackable shipping method and be sure to obtain a copy of your tracking number.
7. Credit will be issued when product is received.
8. Please note shipping charges are non-refundable.
Return Packaging
• Product must be returned in a box to avoid damage.
• Products received in envelopes will not receive credit.
• Products received with improper packaging will be returned to the customer and shipping charges will be incurred.
Product purchased under free shipping promotion
• Please note returning products shipped under a free shipping promotion, will result in charge back of the free shipping.
Recommended Return shipping method
• Please ship your return via a trackable shipping method and be sure to obtain a copy of your tracking number.
• The following couriers use trackable ship methods: UPS, Certified Mail, FedEx, or DHL.
• Niuvisions is not responsible for lost or damaged packages.
General Warranty
We warranty glasses against manufacturer’s defects to the original owner for the time period specified below for frames and lenses. We will either replace or repair your glasses at our sole discretion. Please also refer to the notes below to determine what constitutes a warranty claim.
Notes:
• The warranty program does not include normal wear and tear, lost, stolen, dropped, shattered, sat on, chewed by your pet, or any other damage that is caused by normal use. We have the sole discretion to decide what constitutes a manufacturer’s defect and what constitutes normal wear and tear.
• A $15.00 processing fee per claim is assessed to each warranty claim. This is payable by credit card only. Claims can be made to customer service info@niuvisions.com. Please include your name, address, email, phone, reason for the claim and proof of purchasing.
• Claims under the warranty can only be with original invoice.
• This warranty also does not cover scratched lenses due to accident or mishandling. Replacement lenses can be purchased online.
• This warranty applies to the original purchaser, and is for US residents only, and is non-transferrable.
• If you make a claim on a model that is no longer available, we reserve the right to send you a replacement piece of similar style and fit.
Warranty on Frames
• We warranty the frames of glasses against manufacturer’s defects to the original owner for 1 year as long as customer can show that frames were properly being used according to recommended guidelines:
o The proper hygiene was followed in accordance with the use of the frames.
o The proper detergents were used in cleaning the frames.
o The frames were not stored at high temperatures or confined spaces with little ventilation.
o The frames were not in contact with any chemicals, like paint solvents, corrosives, or abrasives.
o The frames were not mishandled, bumped, dented, dropped, bent, or strentched.
o The frames were not subject to heavy weights or pressure on them.
o The frames were handled and placed on face with two hands instead of one, to avoid more wear and tear to one side over the other.
o The frames were properly stored in their case when not in use.
Warranty on Lens
The customer will have the following time period to make claims as follows, as specified in prescription warranty below*:
• 30 days to make claim for problem with prescription
• 90 days to make a claim for antireflective coating
• 90 days to make a claim for pre-mature scratched lenses due to normal wear and tear, to be evaluated at the sole discretion of Niuvisions.
Prescription Warranty*
We warranty prescription lenses against manufacturer’s defects. This warranty does not include normal wear & tear, lost, stolen, dropped, shattered, crushed, damage caused by pets, or any other damage that is caused by use or abuse. The prescription warranty is subject to the same terms and conditions in the general warranty stated above. Any defect or warranty claim after 30 days of purchase is not covered for prescription lenses.
Prescription lenses are guaranteed to be correct to your optometrist’s written specifications. However, we are not responsible for miswritten prescriptions. In the event your new prescription changes within 30 days of your eye examination, we will replace your lenses (with the same style and frames) at 50% of the cost of the new lenses. Likewise, if the customer is prescribed progressive lenses, for which the customer cannot adapt, within 30 days, Niuvisions will replace the lenses with a non-progressive lens to the same frame.
To make a warranty claim, please:
1. Enclose the entire glasses (frame and lenses), with the hard case, cleaning bag, or box.
2. Enclose dated proof of purchase
3. Send your shipment by a traceable method (UPS, Fedex, USPS etc.) to:
Niuvisions LLC
Attn: Warranty and Repair
10902 NW 83 ST # 108
Doral, FL ,33178